We want you to trust what you carry. Here is how to reach us and how returns work.
60-day money-back guarantee. If you're not satisfied, return your product within 60 days of delivery for a full refund of the purchase price. No hard feelings.
Support
Support is email only, so we can keep prices down and answers accurate. Write us any time at support@outpostcore.com and we aim to reply within 1 to 2 business days. Include your order number and, if it's a technical issue, the product and what you were doing when it happened.
How to start a return
- Email support@outpostcore.com with your order number and the reason for the return.
- We'll reply with a return authorization and the return address.
- Send the product back; once we receive it, we issue your refund (see timing below).
Returns must be requested within 60 days of delivery. Please don't ship anything back before you have a return authorization from us.
Defective or not as described, always covered
If your product arrives damaged, dead on arrival, or not as described, we'll make it right with a free replacement or a full refund, and we pay return shipping. This applies regardless of the 60-day window's other terms. Contact us and we'll take care of it.
Return shipping and fees
For defective or not-as-described returns, we pay return shipping. For change-of-mind (satisfaction) returns, you cover return shipping. There is no restocking fee.
Software licenses (important for the drive)
Each PrepperGPT drive carries a unique software license that is activated when it ships to you. On any approved refund, the physical drive is returnable within the window, but the software license is deactivated and revoked, and you agree to return the drive and delete or destroy any copies you made of its software or content. We can only refund a drive we receive back with its license revoked.
How refunds are issued
Approved refunds go back to your original payment method within 5 to 10 business days of our receiving the returned product. Cash purchases (for example, at a show) are refunded by check. Email us and we'll arrange it.
Shipping times
We ship orders within 30 days. If we can't ship your order on time and you haven't agreed to wait, you're entitled to cancel the unshipped order for a prompt, full refund. Just email us. (This follows the FTC's Mail, Internet, or Telephone Order Rule.)
Sold "as is"
This return policy is a voluntary satisfaction guarantee, not a warranty. Our products are sold "as is" without warranties of any kind. See our Disclaimer & Terms for the full details. The 60-day money-back guarantee above is our promise regardless; it doesn't change the as-is nature of the product.
Questions about an order or a return? Email support@outpostcore.com. Returns address provided with your return authorization.